Terms of Service — Vitoclei Store Pets

Last updated: October 28, 2026

1. Overview

Welcome to Vitoclei Store Pets. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Vitoclei Store Pets.

We operate the website https://vitocleistore.com and provide access to our online store, including the products, content, features, and services available through the website.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and any policies referenced here. If you do not agree to these terms, please do not use our website or services.

These terms do not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.

2. Eligibility and Use of Our Website

You must be legally able to enter into a binding agreement under the laws applicable to you to place an order with our store.

If you use our website on behalf of another person or business, you confirm that you have the authority to accept these terms on their behalf.

You agree to use our website only for lawful purposes. You must not:

• Use our website for fraudulent, deceptive, or unlawful activities.

• Attempt to interfere with the security or operation of our website.

• Introduce malicious software or harmful code.

• Use automated systems to access or misuse our website in ways that violate applicable law or our reasonable usage restrictions.

• Submit false, misleading, or unauthorized information when placing an order.

We reserve the right to take appropriate action when we reasonably believe that our website or services are being misused, subject to applicable law.

3. Products and Product Information

We aim to provide accurate product descriptions, images, prices, and other information.

However, product colors and appearances may vary slightly depending on your screen, device settings, lighting, or the manufacturer's presentation.

Product images are provided to illustrate the products. Minor variations in packaging or presentation may occur, provided the product supplied remains consistent with its description and applicable legal requirements.

Please review the product description, specifications, dimensions, materials, and other relevant information before placing an order.

If a product is materially different from its description, defective, or otherwise fails to conform to the contract, your rights under applicable consumer protection laws remain unaffected.

4. Product Availability

Product availability may change without notice.

We may limit quantities, discontinue products, or temporarily remove products from our website. Any such action will not remove rights you have already acquired under a confirmed purchase or applicable law.

If we cannot fulfill an order after accepting it, we will contact you and explain the available options. Where an order is canceled and a refund is due, we will arrange the refund in accordance with applicable law.

5. Prices, Currency, and Taxes

Product prices and applicable shipping charges will be displayed during the purchasing process.

Prices, promotions, and product availability may change before an order is placed. Changes will not retroactively alter a confirmed order except where a correction or adjustment is permitted by applicable law and the relevant circumstances.

The currency displayed at checkout is the currency applicable to your transaction. Your bank or payment provider may apply currency conversion rates or additional fees.

Taxes, customs duties, and import charges may apply depending on your location, the shipping arrangement, and applicable law. Any charges payable by you will be disclosed where required.

If a pricing error occurs, we will handle the situation in accordance with applicable law. We will not use this provision to disregard an existing contractual obligation unlawfully.

6. Orders and Order Acceptance

When you place an order, you agree to provide accurate, complete, and current information, including your contact details, billing information, and shipping address.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We may need to review or verify an order before fulfillment. If we cannot accept or fulfill an order, we will notify you and arrange any refund required by law.

We may decline or cancel an order in legitimate circumstances, such as suspected fraud, payment authorization failure, a product becoming unavailable, or a material pricing or listing error, subject to applicable law and any contractual obligations already in effect.

If a payment has been collected for an order that is canceled and a refund is due, we will arrange the refund through the applicable payment method or another legally permitted method.

7. Payments

Payments must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Their processing activities may be subject to their own terms, privacy notices, and security procedures.

We do not guarantee that every payment method will be available for every country or transaction.

We may use appropriate verification and fraud-prevention procedures to protect our customers and business.

8. Shipping and Delivery

Our products may be shipped directly from third-party fulfillment suppliers to customers.

Order processing, shipping estimates, tracking information, customs charges, and delivery procedures are explained in our Shipping & Delivery Policy.

Delivery estimates are provided for guidance and may vary depending on the destination, fulfillment location, carrier, customs clearance, and other circumstances.

We will comply with applicable legal delivery requirements. Nothing in these terms excludes your rights if an order is lost, not delivered, or delayed beyond a legally applicable deadline.

Please review our Shipping & Delivery Policy before placing an order.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy and applicable consumer protection laws.

Customers should contact atendimento@vitocleistore.com before returning a product so that we can provide the appropriate instructions and return address.

Our suppliers may handle product fulfillment, but Vitoclei Store Pets remains your point of contact for order-related return and refund requests.

Nothing in these terms limits mandatory rights relating to withdrawal, cancellation, faulty products, incorrect products, refunds, or other consumer remedies.

Please review our Return & Refund Policy for details.

10. Promotions and Discount Offers

We may offer discounts, promotional codes, special offers, or other incentives from time to time.

Promotions may have specific conditions, including eligibility requirements, validity periods, product exclusions, or limits on use. These conditions will be communicated where applicable.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We will honor promotions in accordance with their stated terms and applicable law. We will not apply misleading discount claims or use promotional conditions to remove mandatory consumer rights.

11. Third-Party Suppliers and Services

We work with third-party suppliers and service providers to support product fulfillment, payment processing, shipping, and website operations.

Our suppliers may ship products directly to customers. However, the use of third-party fulfillment services does not eliminate our obligations to customers under applicable law.

Our website may also contain links to third-party websites or services. We do not control all external websites and are not responsible for their independent content or privacy practices.

Your use of third-party services may be subject to their own terms and conditions.

12. Pet Product Safety and Responsible Use

Our store offers products intended for pets, including dogs and cats.

Please read product descriptions, size guides, material information, and usage instructions carefully before purchasing.

Unless a product is specifically designed for unsupervised use, supervise your pet when introducing new toys, accessories, clothing, or other pet products.

Inspect products regularly for damage or wear and discontinue use if an item becomes unsafe. Select products appropriate for your pet's size and needs.

Product descriptions are not a substitute for veterinary advice. If you have concerns about a product's suitability for your pet, consult a qualified veterinary professional.

Nothing in this section limits our legal responsibilities concerning product safety, defects, or inaccurate product information.

13. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, design elements, and other materials, is owned by us, licensed to us, or used with permission.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit our protected content without prior authorization, except where permitted by law.

Third-party names, trademarks, and product images remain the property of their respective owners.

14. User Submissions and Feedback

If you submit feedback, suggestions, reviews, or other content to us, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.

You must not submit content that is fraudulent, defamatory, unlawful, abusive, or misleading.

We may use feedback you voluntarily provide to improve our services, subject to applicable law and any rights or restrictions that apply to the content.

Any handling of personal information contained in reviews, messages, or other submissions is subject to our Privacy Policy and applicable law.

15. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Information necessary to process and deliver orders may be shared with relevant payment providers, fulfillment suppliers, shipping carriers, and other service providers.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

16. Website Availability and Errors

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted by maintenance, technical problems, service-provider issues, or other circumstances.

We may update website content, product listings, features, or services as needed.

We will take reasonable steps to correct material errors when identified. Nothing in this section removes obligations arising from a confirmed order or limits rights provided by applicable law.

17. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and its content are provided subject to these terms and the legal obligations applicable to our services.

We do not guarantee uninterrupted or error-free website access.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights concerning defective products, non-delivery, inaccurate descriptions, fraud, or other legally protected matters.

Any limitation of liability will apply only to the extent permitted by the laws governing the relevant transaction.

18. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or costs arising directly from your unlawful use of our website, your intentional misuse of our services, or your material violation of these terms.

This section does not impose liability on consumers for exercising their legal rights and does not apply where prohibited by law.

19. Governing Law and Disputes

These terms are subject to applicable laws.

Any dispute will be handled in accordance with the mandatory jurisdiction, dispute-resolution, and consumer protection rules that apply to the transaction.

Nothing in this section deprives consumers of mandatory rights to bring claims before a competent court or authority where applicable law grants those rights.

20. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, fulfillment arrangements, or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not retroactively remove rights already acquired under a confirmed order or other applicable legal protections.

Your continued use of the website after an update constitutes acceptance only to the extent permitted by applicable law.

21. Contact Information

If you have questions about these Terms of Service, please contact:

Vitoclei Store Pets
Email: atendimento@vitocleistore.com
Website: https://vitocleistore.com

Please include your order number when contacting us about a specific purchase.