Privacy Policy — Vitoclei Store Pets

Last updated: October 28, 2026

Vitoclei Store Pets ("we," "us," or "our") operates https://vitocleistore.com. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

Our store operates on Shopify, and our products may be shipped directly to customers by third-party fulfillment suppliers.

Contact email: atendimento@vitocleistore.com
Website: https://vitocleistore.com

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

Personal and Contact Information

This may include your name, billing address, shipping address, email address, telephone number, and other information you provide when placing an order or contacting us.

Order and Transaction Information

We may collect information about products purchased, order history, delivery instructions, payment status, refunds, returns, and customer support requests.

Payments are processed through the payment methods available at checkout. We do not intend to collect or store complete payment card details ourselves when those details are processed directly by a payment provider.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, approximate location derived from technical data, pages visited, and interactions with our website.

This information may be collected through Shopify, cookies, and other technologies, depending on our store configuration.

Communications

If you contact us, we may retain the information you provide, including your email address, order number, and the contents of your message, so that we can respond and maintain appropriate customer service records.

2. How We Use Your Information

We may use personal information for the following purposes:

• Order processing: To accept, manage, confirm, and fulfill purchases.

• Shipping and delivery: To provide necessary delivery details to fulfillment suppliers and shipping carriers.

• Payments and refunds: To facilitate payment processing, order verification, refunds, and transaction records.

• Customer support: To respond to enquiries and resolve delivery, product, return, and refund issues.

• Store operations: To maintain, troubleshoot, and improve our website and services.

• Fraud prevention and security: To identify suspicious transactions, protect our store, and prevent misuse.

• Legal compliance: To meet applicable tax, accounting, consumer protection, and other legal obligations.

• Marketing: Where permitted by applicable law, to send promotional communications or measure advertising performance in accordance with your preferences and consent requirements.

We do not use personal information for purposes incompatible with the purposes described in this policy without providing any notice required by law.

3. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify. Shopify and its service providers may process personal information to provide website hosting, checkout, security, payment-related functionality, and other ecommerce services.

We may also share the information necessary to complete your purchase with relevant third parties, such as:

• Fulfillment suppliers: To prepare and dispatch products and manage order-related issues.

• Shipping carriers and logistics providers: To deliver orders and provide tracking information.

• Payment providers: To process payments, refunds, and transaction security checks.

• Technology providers: To support website operations, customer service, analytics, or other services we actually use.

• Advertising platforms: Where enabled, to measure advertising performance or provide relevant marketing.

• Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, fraud prevention, or the protection of legal rights.

These parties may process information according to their own privacy terms and the agreements applicable to their services.

We do not authorize third parties to use customer information for purposes that are incompatible with the services they provide to us, subject to applicable law and their relevant contractual obligations.

4. International Data Transfers

Because our store serves international customers and uses Shopify and third-party fulfillment services, personal information may be processed in countries other than the country where you live.

These countries may have data protection laws different from those in your jurisdiction.

Where required, we will use appropriate safeguards for international transfers and comply with applicable data protection requirements.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, maintain shopping cart functionality, improve performance, analyze website usage, and support advertising where enabled.

Cookies and similar technologies may be categorized as:

• Essential: Necessary for core website functions, security, and checkout.

• Preferences: Used to remember settings or preferences.

• Analytics: Used to understand website performance and visitor interactions.

• Advertising: Used, where enabled, to measure campaigns or personalize advertising.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before activating them and provide appropriate options to manage or withdraw that consent.

You may also be able to manage certain cookies through your browser settings. Blocking essential cookies may affect some store functions.

You can review available privacy and cookie controls through our website where provided.

6. Advertising and Analytics

Depending on the tools enabled in our store, we may use analytics or advertising services to understand website performance, measure marketing campaigns, or reach potential customers.

Such services may include platforms operated by third parties, for example Google or Meta, if we have configured those integrations.

These services may use cookies, pixels, or similar technologies to collect information about website interactions. Their use is subject to the relevant service terms and applicable privacy and consent requirements.

We will update this policy if our practices change materially. The mention of a third-party platform in this section does not mean that the platform is currently installed or active on our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, fraud prevention, and dispute resolution.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to any legal obligations to retain it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a personal data incident occurs, we will take appropriate steps and provide any notifications required by applicable law.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information, subject to legal exceptions.

• Request a copy of certain information in a portable format.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications or data uses where applicable.

• Lodge a complaint with the relevant data protection authority.

To exercise a right, contact us at atendimento@vitocleistore.com. Please identify the nature of your request and provide enough information for us to locate the relevant records.

We may need to verify your identity before responding. We will handle requests within the timeframes and under the conditions required by applicable law.

10. Marketing Communications

If you subscribe to promotional emails or otherwise agree to receive marketing, we may use your contact information to send offers, product updates, and store news where permitted by law.

You may unsubscribe using the link provided in promotional emails or by contacting us.

Even if you opt out of marketing, we may still send necessary non-promotional communications about orders, payments, deliveries, refunds, security, or customer service.

11. Children's Privacy

Our store is intended for people who are legally able to make purchases under the laws applicable to them. We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, contact atendimento@vitocleistore.com so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those external services.

When you leave our website, we encourage you to review the privacy policy of the relevant third party before providing personal information.

13. Region-Specific Privacy Rights

European Economic Area and United Kingdom

Where applicable, we process personal data under an appropriate legal basis, which may include performing a contract, complying with legal obligations, pursuing legitimate interests where those interests are not overridden by your rights, or obtaining consent.

Depending on the circumstances, you may have rights to access, correct, delete, restrict, or object to certain processing, as well as rights to data portability and to withdraw consent.

You may also lodge a complaint with your local data protection authority.

Brazil

Where Brazil's General Data Protection Law (LGPD) applies, individuals may exercise applicable rights concerning their personal data, including confirmation of processing, access, correction, anonymization, blocking or deletion in relevant circumstances, data portability where applicable, and information about data sharing.

To submit a privacy request, contact atendimento@vitocleistore.com. We will handle the request in accordance with applicable law.

United States and Other Regions

Privacy rights vary by jurisdiction. Depending on applicable law, certain residents may have rights to know, access, correct, or delete personal information, or to opt out of certain targeted advertising or data-sharing activities.

We will honor rights and provide privacy controls where required by the laws applicable to our business and the relevant customer.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website technology, service providers, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date. Where required by law, we will provide additional notice of material changes.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Vitoclei Store Pets
Email: atendimento@vitocleistore.com
Website: https://vitocleistore.com

Please include sufficient details about your request so we can respond appropriately.