Shipping & Delivery Policy — Vitoclei Store Pets

Last updated: October 28, 2026

At Vitoclei Store Pets, we aim to provide a smooth and reliable delivery experience for every customer. We work with fulfillment suppliers and shipping partners to deliver products directly to your address.

Please review this policy to understand our order processing times, shipping estimates, tracking information, and delivery procedures.

Customer Support: atendimento@vitocleistore.com
Website: https://vitocleistore.com

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. During promotional periods, holidays, or periods of unusually high demand, processing may take longer.

Once your order has been processed and dispatched, it will be handed over to the relevant shipping carrier for delivery.

2. Shipping Destinations

Vitoclei Store Pets serves customers in selected international markets. Product availability and shipping options may vary depending on your destination.

Some products may be dispatched from fulfillment locations in the United States, Europe, Asia, or other regions, depending on supplier availability and the product ordered.

The available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Estimated Delivery Times

Our general estimated delivery timeframe is 2–5 weeks after dispatch.

Actual delivery times may vary depending on:

• Your delivery destination.

• Product availability and fulfillment location.

• International transportation and customs clearance.

• Local postal services and delivery carriers.

• Seasonal demand, public holidays, weather, or other unexpected circumstances.

Delivery estimates are provided for guidance and are not guaranteed arrival dates. If a specific delivery estimate is displayed at checkout, please refer to that information alongside any applicable legal delivery requirements.

We will comply with mandatory delivery deadlines and other consumer rights applicable to your purchase.

4. Tracking Information

We aim to provide shipping confirmation and tracking information within 7 business days after order processing, where tracking is available.

After dispatch, tracking information may take approximately 5–10 business days to show its first updates, depending on the carrier and shipping route.

Tracking information can be checked through the tracking link provided in your shipping confirmation, where available.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at atendimento@vitocleistore.com with your order number.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error. We will make reasonable efforts to correct the address before the order is dispatched, but changes cannot be guaranteed once processing or shipment has begun.

If a delivery fails because an address is incorrect or incomplete, we will review the situation and explain the available options.

Any additional delivery or reshipping charges will be communicated before they are applied and will be charged only where permitted by applicable law. We will not use address errors to exclude any mandatory consumer rights.

6. Missed Deliveries and Unsuccessful Delivery Attempts

If you are unavailable when delivery is attempted, the carrier may arrange another attempt, hold the parcel at a collection location, or provide further instructions.

Please follow the carrier's delivery instructions where applicable.

If your order is returned to the sender or fulfillment provider after unsuccessful delivery, contact us at atendimento@vitocleistore.com. We will review the circumstances and explain the available options, including any applicable redelivery or refund arrangements.

Any fees or deductions will be handled in accordance with applicable law and the circumstances of the order.

7. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges apply, responsibility for payment will depend on the shipping arrangement, the information provided at checkout, and applicable law.

We will provide relevant information available to us about potential import charges, but we cannot guarantee that customs authorities will not impose additional fees.

Customs processing may also extend delivery times. Please contact your local customs authority if you need information about import requirements in your country.

8. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us at atendimento@vitocleistore.com.

Include your order number and any available tracking information so that we can investigate with the relevant fulfillment supplier or shipping carrier.

We will review the shipment status and explain the next steps. Where an order is lost, not delivered, or excessively delayed, we will provide the remedies required by applicable law.

Nothing in this policy excludes your legal rights concerning non-delivery or delayed delivery.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible at atendimento@vitocleistore.com.

Please include your order number and, where reasonably available, photographs of the item and its packaging to help us investigate.

We will assess the issue and explain the available solution, which may include a replacement, repair, refund, or another remedy depending on the circumstances and applicable law.

Your statutory consumer rights will not be restricted by this procedure.

10. Order Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is dispatched. However, because orders may be processed by third-party fulfillment suppliers, we cannot guarantee that changes or cancellations will be possible after processing has begun.

If an order has already been dispatched, you may still be entitled to cancel or return it under our Return & Refund Policy or applicable consumer protection laws.

11. Split Shipments

If you order multiple products, they may be shipped separately depending on product availability, supplier location, or fulfillment arrangements.

In such cases, you may receive separate shipping confirmations and tracking information. Different parcels may arrive at different times.

If you believe a part of your order is missing, contact our customer support team for assistance.

12. Contact Us

If you have questions about shipping, tracking, delivery delays, or an order that has not arrived, please contact:

Vitoclei Store Pets
Email: atendimento@vitocleistore.com
Website: https://vitocleistore.com

Please include your order number in all order-related enquiries so we can assist you more efficiently.

13. Policy Updates

We may update this Shipping & Delivery Policy when our shipping arrangements, fulfillment processes, or legal obligations change.

The latest version will be published on our website with the updated date. Changes to this policy will not remove rights that customers are entitled to under applicable law.